Maximise customer experience and satisfaction
Fully integrated access control app aimed at improving customer satisfaction, retention and attraction.
Customer App and Dashboard
Give your customers the easiest possible access to their belongings, as well as a connection to your products and services. Our customer app and dashboard helps them find self storage units and merchandise—and even share access to their booking.
FAQs
How do customers access the app?
The StorAxxS app can be downloaded for free on both the App Store for iPhones, and the Google Play Store for Android devices. The Customer Dashboard can be reached simply through a web browser!
Will my customers data be secure?
Absolutely! The StorAxxS platform uses industry-leading secure communications between all of its devices – the Hub, the Lock and Unit Controllers, the Pinpads – we’ve got it all locked down. Our servers sit in sunny Sydney, on the east coast of Australia, and all of the code, software and firmware is written right here in Brisbane! We don’t even store your payment or identification details. We keep a randomised token on-hand to confirm that it’s you, while the world-class security afforded by our partners Stripe and Verifi make sure nobody sees your personally identifiable information.
What if a customers phone is broken, and needs to access their unit?
Not a problem, they can either use the onsite pin pad or get in touch with the onsite staff, and they can open and close units from the administration dashboard.
What measures are in place to protect my customers belongings?
It starts where all good security should – with a strong lock. The Actuator Lock retracts upon opening, and automatically re-locks a few seconds after opening, meaning your customers will never have to wonder if they remembered to lock the door ever again. Beyond the lock, inside the unit, the Unit Controller has a bright ambient light and camera, which takes a snapshot whenever it detects a door unlock, open or close. Finally, if movement is detected inside when the door is closed, or the system detects that the door is open when it shouldn’t be, the customer and the facility management are both sent an alarm alert immediately.
Can customers share access to their self storage unit?
With the StorAxxS app, customers can share access to anyone you want, for as long as they want, and revoke it any time they want. They simply download the StorAxxS app on their mobile device, create an account, and the unit will automatically show in their access list once their access is enabled. Of course, the customer will continue to receive snapshots and activity logs every time a door is opened or closed.
What is the difference between the StorAxxS app and Customer Dashboard?
The Customer Dashboard can be accessed from any web browser, and is used to manage customer accounts – change your password, update payment details, or review shared access. The StorAxxS app can be downloaded from your favourite app store, and includes the Customer Dashboard’s account-based functionality, as well as providing all access control functions.
